Always ready for inspection. Never buried in paperwork.
Loup brings staff compliance, training, supervisions, audits, incidents and feedback together in one secure system — and uses AI to show you exactly where you stand against your regulator's framework.
Built around the frameworks used by every UK care regulator
Everything an inspector asks for, in one place
Spreadsheets, paper files and reminders in someone's head don't hold up at inspection. Loup keeps the evidence organised, up to date and ready to show.
Staff compliance
DBS, right to work, references, probation, appraisals and lone-worker checks — tracked with clear red, amber and green status.
Training matrix
See who is in date, who is expiring and who is overdue across every course, with your own renewal periods.
Supervisions & audits
Supervisions, spot checks, care log and MAR audits, client file audits and care plan reviews — scheduled and recorded.
Incidents & safeguarding
Log incidents, track investigations and actions, and show the lessons learned that inspectors look for.
Feedback & surveys
Send feedback forms to the people you support and anonymous surveys to staff — by link, on paper or by phone.
AI that does the legwork
Inspection-readiness reviews, incident reviews, complaint letters, monthly report summaries — and answers to questions about your records. You decide what to keep.
Complaints & notifications
A complaints log that works out your response deadlines, and a record of every notification sent to your regulator — and when.
Inspection evidence pack
One click builds a printable report of your compliance, training, audits, incidents, complaints and feedback — ready for inspectors or your board.
Reminders that come to you
A weekly email of what's overdue and due next, and every renewal and review in your Outlook, Google or Apple calendar.
Works with your rota system
Connect Loup to your rota or scheduling system. Carers and people supported are entered once, your rota is told straight away if a carer can no longer be rostered, and missed visits come back as incidents to review. You choose exactly what's shared.
Your own system, built around how you work
Loup isn't one-size-fits-all software. Every agency gets its own private system — set up around its regulator, its checks, its training and its way of working, with its own name, logo, colours and sign-in page.
- A separate, private database for every agency — your records are never stored alongside anyone else's
- Your logo, colours and agency name throughout — including your own sign-in page and web address
- Set up around how you work: your checks, your intervals, your training
- Managers and directors get full access; you decide what other staff can see
Up and running in a day
Choose your plan and sign up
Pick monthly or yearly and pay securely by card.
Tell us how you work
A short set of questions: your regulator, your checks, your training and who can see what.
We build your private system
Your customer manager gets in touch to go through your setup, then your own secure system is created the way you chose. This normally takes 2 to 3 working days, and your billing only starts when it's ready.
Your customer manager gets you started
You get your login details and help bringing your staff and records across.
“Where do we stand if we were inspected tomorrow?”
Loup reviews your records against your regulator's framework and gives you a readiness picture for each area — with the evidence it found, what's going well, what needs work and your three most important actions.
And day to day, AI helps review incidents, draft complaint letters, write your monthly report — or just ask: “Who needs moving and handling before December?”
How we use AIGive inspectors secure, read-only access
Inspection is going digital. Instead of printing folders or emailing files, give your inspector — or a commissioner, social worker or auditor — temporary access to exactly the evidence they need.
- You choose who, why, which areas and for how long
- They can read everything you allow — and change nothing
- Signed in with a private link and a separate code, on your own branded page
- Cancel at any time; access ends automatically
- A permanent record of every visit — when, how long, and everything they opened
Ready when the inspector calls
Join care providers who know exactly where they stand — every day, not just the week before inspection.
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